Testimonials for Felicia Brown & Spalutions!
Word of mouth truly is one of the best forms of advertising. Take a look to see what our clients and students are saying about our services, classes and products. If you have a comment or experience you'd like to share, please email it to feedback@spalutions.com. We'd like to know what we're doing well and how we can improve your experiences with Spalutions!
Marketing Coaching & Business Consulting
I, one of many I'm sure, can certainly vouch for Felicia Brown's knowledge, professionalism, talent and desire to help others learn and grow in this industry. Sometimes it seems like she can lead even the most challenged to water and not only do they drink the water, they understand all it does for them and why they need to share that knowledge with others, too! The skill used to share techniques and strategies is firm but laced with gentleness so it does not come across as a drill sergeant's orders would, but rather like she's planting a seed that with some nurturing not only sprouts but blossoms beyond expectations. I would recommend Felicia to anyone needing some guidance; be it starting a business, growing one, or just needing some fresh ideas to jump-start your passion again.
Elaine Phillips, LMBT
Hand in Harmony Massage
“I recently had a meeting and an initial consultation from Felicia. She is a very genuine person and highly professional and knowledgeable in her field. Filling out her initial questionnaire alone was enough to make me start thinking differently and initiating changes/improvements to my business. If your massage business is struggling you definitely should talk to Felicia. What a great resource to have (and in my own "back yard" too!)”
Roy Alderman, LMBT
Alderman Massage
www.alderman.massagetherapy.com
"We are a small day spa on the Western Slope of Colorado. We started as practitioners who struggled to figure it out as we turned our practice into a day spa. Felicia has helped us to feel proud of what we have accomplished and has seamlessly become a part of our team. Her organized sessions and follow-up keep us focused and accountable. She brings to the table her knowledge both as a spa owner who has personally experienced both failures and incredible successes. That experience, along with her work with other businesses like ours allow her to provide ideas and suggestions that are consistently on-target with what we are trying to accomplish and at times seem absolutely brilliant.
Cindy Donohue & Connier Trosper
Main Street Essentials
www.montrosedayspa.com
“I engaged Felicia Brown to give me marketing consultation for my therapeutic massage practice. The value she offered in one hour was tremendous. She has rich and substantial experience and the hour consult gave me ideas I am still implementing. I highly recommend Felicia.”
Anora McGaha
Clear Sight Creative Resources
“Felicia Brown is an experienced expert who is sincere in her desire to see others succeed and in sharing her wealth of knowledge with other massage therapists and spa professionals. She truly enjoys helping and seeing others reach their full potential, both in terms of financial success and personal satisfaction.Her enthusiasm and practical advice can motivate anyone--and is especially useful to those people who are at a standstill and don't know how to get back on track. Her insight is the result of having done it all herself--she speaks from personal experience.”
Laura Allen, LMBT
THERA-SSAGE
www.thera-ssage.com
“While searching for a Spa Director position, I approached Felicia to evaluate my experience and skill set, and provide guidance for my next steps in the industry. I found her to be very honest and open with the advice she provided, along with lots of support and enthusiasm for our industry. I would highly recommend her to any one looking for an unbiased opinion, backed by years of experience."
Mehnaz Ahmad
Marketing Committee Member
Leading Spas of Canada
“Felicia Brown has been a member of the Day Spa Association for a number of years. Her dedication to the industry is exceptional and her input, ideas and hands-on activities have been invaluable for the organization. Felicia is an individual who will follow through 100+% of what she commits to do and she does it well. We value her as a lecturer at our business conferences, and we hear that her clients have nothing but praise for her as a business coach, for her consulting services and expertise in marketing and social media.”
Hannelore Leavy
Former Director of the Day Spa Association
www.DaySpaAssociation.com
“Felicia is an expert in the spa industry. She excels at coaching for business owners and staff. She is a wonderful trainer who engages staff and creates excellent results. She can take your business to the next level. She is very skilled at technology and using advanced technology to make a business run better. I highly recommend her work.”
Judi Rossabi
Former Owner of The Yoga Cafe
“Felicia Brown brings her clients the unique perspective of business owner as well as consultant. Her knowledge gained from opening, owning and developing a successful spa brings her clients confidence and experience, Felicia has added a significant amount of professional training and education to her hands-on experience. This combination gives her clients the best of balance between the theory and practical aspects of managing a spa business.”
Monte Zwang
Wellness Capital Management
www.wellnesscapital.com
“Felicia is a great business teacher. I have had the privilege of taking classes from her while still in school, continuing education after graduation and e-classes. The information provided has been extremely helpful to me in building and sustaining my business.”
Stephenie Brinkley
Kneaded Touch Therapy
www.kneadedtouchtherapy.net
“Felicia is an amazing coach who is able to see through one's personal nebula to help you achieve clarity and focus.”
Jordan Bressler
Leapfrog PR, Marketing & Design
"Felicia Brown is a wonderful mentor and educator. I have worked with her as a therapist and a friend. I admire Felicia's hard work and honesty. I enjoy working with her. She has so much to offer the (massage therapy) industry.”
Allison Ahmuhty, LMBT
Massage Therapist
My experience with Felicia Brown was very valuable and educational. She helped me get organized during the process of selling my Physical Therapy/Massage Therapy practice and made me feel supported, informed and encouraged throughout the whole process. I would highly recommend Felicia and would not hesitate to utilize her again for future consultation needs.
Leah Darling
Physical Therapist
www.leahdarling.com
“Locating and working with a true renaissance women such as Felicia is refreshing. Especially in our web 2.0. society. I've had the privilege of watching her present on key industry topics, owning and running successful day spas, and creating tools and information services that clearly have the client in mind. I'm excited to have her expertise on our team for future events.”
Liz Galloway
Spa College & The Lotus Effects
www.thelotuseffects.com
“I have had the privilege of working with Felicia as owner of Spalutions and Inspire Skin & Body. Being an expert in her field, Felicia consistently delivers the utmost professionalism. I had the pleasure of coordinating a live TV remote for Felicia on a local morning show. She handled herself with a high amount of professionalism, poise, and enthusiasm. I highly recommend Felicia for future media appearances or any speaking opportunity.”
Deborah Bryant
Bryant Marketing
www.bryantmarketingsolutions.com
Michele Rabinowitz, LMBT
Massage by Michelle
"Felicia is an incredible person and an exemplary entrepreneur. She started Balance Day Spa in 1996 and built it into perhaps the largest and most successful day spa in this area. Felicia is passionate about her community and gives generously in support of volunteerism and local organizations. She has been recognized repeatedly for outstanding leadership and is a real asset to this community."
Daniel Richardson
Fellow Entrepreneur
www.lockandkeyevents.com
“Felicia is an excellent writer. She engages her readers and provides information that is practical. It is clear that she is extremely knowledgeable about business operations and marketing. It was a pleasure working with her when I was the Business Editor for the Massage Therapy Journal. To this day, whenever I see Felicia's name attached to an article or blog, I read it.”
Cherie Sohnen-Moe
Sohnen-Moe Associates
http://www.sohnen-moe.com
"Felicia is a wonderful motivator and her skills at coaching have helped me move forward in marketing my business in a professional manner. Her ability to give me just the right amount of homework and to ask when I could get it done are very powerful things. I have accomplished more than I thought I could in the last month. Thank you!"
Shawn Hammond, LMBT
The Peace Within Massage Therapy
www.thepeacewithinmassage.com
"You have been wonderful to work with. You have great ideas and are always very encouraging. Even for someone like myself, just starting out, you make me feel important and worth your time! As a very small fish in the sea, it is great to know I have a 'big fish' to help me grow my business. I look forward to having your continued support and having your help as I grow my business."
Alyssia Hawkins, LMT
Massage by Alyssia
By working with Spalutions, I have a fresh mindset and attitude relating to marketing the services of JMTS. I’ve learned that in my marketing literature and verbiage I need to keep things simple to relate to potential clients. My sessions with Felicia have also created an accountability factor that keeps me on track in accomplishing marketing tasks. It’s also comforting to have the entrepreneurial wisdom of Spalutions to validate and enhance our marketing ideas. Partnering with Spalutions has let our marketing genie out of the bottle!
James Moore
James Moore Technology Services
"Working with Spalutions has been a wonderful experience. Felicia's guidance and patience is to be commended. I felt she was always very present in our conversations. Even when I felt frustrated she was there to encourage me always reminding me of the things I do well and helping me with the things I found difficult. I plan on using Spalutions in the future any time I am ready to make the next step in my business. It has been a pleasure working with Felicia and Spalutions."
Kyra Russell, LMBT
Life Enrichment with Kyra/Ki Inc
“Felicia's knowledge of the spa industry is infinite. She has high-integrity and is detail-oriented.”
Fiona McCloud
Skin~Face~Body Esthetics
http://skinfacebody.weebly.com
Getting Clients to Rebook (Onsite and E-Course)
Every member of your staff, from therapists to booking staff should take this course, Felicia understands the rebooking process and her tips really work.
Samantha Hamilton
Director
SOHO SANCTUARY
www.sohosanctuary.com
As a manager, I feel Felicia's training helped our business build more team work among the employees. As we went through our price changes, added new services and implemented some new ideas it helped the process go much easier and took some of the stress off of management. The employees gave great feedback as they were able to share their ideas and help the company implement new work sheets. The employees enjoyed being in a meeting all together so that all felt like they were working as a team. Felicia brought in her experiences and her ideas and shared with everyone, making sure every employee felt important and making sure that their ideas were heard. It was a great experience for all who took part in this training.
Debra Chalmers
Director of Operations
LaVida Massage of Clemmons
http://clemmons.nc.lavidamassage.com
Felicia's class helped me to feel more comfortable asking clients to rebook and to get them to book out for a greater length of time. I also learned how to address my clients with questions more clearly.
Lisa Hauser, LMBT
Massage Therapist
Jamie Ariail Cheek, LMBT
Massage Envy of Winston Salem
I think the course "Getting Clients to Rebook" is very helpful and informative. It brought ideas to my attention that I would not have thought of in getting clients to rebook.
Phylis Barber, LMBT, CHTP
Massage Therapist
I took Felicia's e course, "Getting Clients to Rebook. The tips were informative and inspired me to go to work each week with a goal of trying something new. I always looked forward to receiving my tips.
Danielle George
Master Esthetician
www.daniellegeorge.com
Felicia, I enjoyed reading your ideas in "Getting Clients to Rebook." It is very important to rebook! It is a pleasure to work with people like you in our industry that are so willing to share your wealth of knowledge. I can tell that you do it for the love of our industry.
Sandra Haynes
Co-owner & stylist, colorist
What's New The Salon
www.whatsnewthesalon.com
I thought this course was great! I stumbled upon your website just through Google searching for Spa marketing ideas. I implemented the buy 2 get 1 free gift certificates for one of our Holiday promotions and it was a huge hit! I also especially liked the push to make confirmation calls to clients the day before their scheduled reservation. I've had problems with my staff doing this and I was able to use your tips on this subject to reinforce the importance of the confirmation call.
Sharon Hillwig
Spa Owner
www.sedonafitnessandspapa.com
Heather Small
Front Desk Mastery
I thought your presentation yesterday was very well organized. Everyone was made to feel comfortable, and likewise; we all contributed with comments and questions. It is apparent that you are passionate about the massage/wellness industry and have a tremendous amount of knowledge to share. My hope is that all of us here at Lavida can capture your spark and use that spark to make our Clemmons location a nationwide role model for future stores.
Penny Shifflett
LaVida Massage of Clemmons
Hi Felicia -
Thank you so much for everything yesterday. I think you are terrific and that our meeting was too! As the wife of one of the owners I very much appreciate what you are assisting us with in order to continue driving our business in the right direction. As one of the admin. "girls" I very much appreciate your professional advice on how to perform my job better in order to help drive the company I work for, forward! You de-stressed me greatly yesterday and I thank you for that (and so does Bill)! I quickly saw that you talked "to" us, and not "at" us and as you must already know, it makes a huge difference! Thank you for bringing your professionalism, your knowledge and your "sunshine" personality to us yesterday! I really enjoyed our Front Desk Mastery class!
Ann Holden
LaVida Massage of Clemmons
Boomerang Marketing (CE Class)
Felicia's class was full of great marketing ideas as well as tips on how to put the "wow factor" into our services. The class was interesting, motivating, and informative. I would definitely have her back.
Betty Roman
Esthetician and Owner
B-Roman Day Spa
www.b-romandayspa.com
Felicia could have been making a presentation on watching grass grow and she would undoubtedly make it fun and interesting. You would actually see it in a new way! She's the best!
H.W. - Esthetician
It encouraged me to jump back and try building up my business again. It's easy to be very excited in the beginning and then forget the ideas or get stuck in a mode so this was great!
V.L. - Massage Therapist
It offered practical solutions to business problems I have and gave me many ideas.
S. B. - Massage Therapist
Felicia is knowledgeable and filled with positive energy. She is delightful.
K.A. - Massage therapist
An honor to be in a class led by this lady. Her reputation preceded her. Positive thinker!
L.H. - Massage therapist
Very motivational!
W.B. - Massage Therapist
The class is a must for every service provider, especially those contemplating opening their own place in the future. Very informative and goal oriented. I really enjoyed the class and learned things that I take for granted.
V.A. - Esthetician
Felicia rocks!
J.B. - Massage Therapist
Deja Vu Ethics Review (CE Class - Ethics)
Felicia took ethics, a dry topic, and made it lively and fun. I don't believe there was one person who at some point was not nodding their head smiling at the way presented the material. She did not tip toe around the delicate subjects and told it as it is. Thanks, Felicia.
Lisa Castellano
AMTA-NC Unit Coordinator
www.amtanc.org
Felicia's class, Deja Vu Ethics Review, was fun and educational. It reminded me that some situations seem harmless but could potentially cause ethical concerns.
Amanda Davidson, LMBT
Massage Therapist
Felicia's ethics class has given me a better dialogue to use for several situations with clients and co-workers.
Jamie Cheek, LMBT
Massage Therapist
Waterless Spa Treatments (CE Class)
Waterless spa treatments! What a great class! Fun and easy, informative, and did I say fun? Thanks again, Felicia!
Renee Robb-Cohen, LMBT
Massage Therapist
http://acelebrationofbeing.blogspot.com
This class and discussion really opened my eyes. Some things that I thought were OK to say and do were not. The entire class was interesting.
J.L. - Esthetician
It was a great class...informative and fun.
A.N. - Nail technician
When Intention Doesn't Matter (CE Class - Ethics)
Great workshop. informative and well delivered.
M.H. - Massage Therapist
I really learned a lot from other people's experiences. I thought it was very informative and very easy for everyone to interact and feel comfortable sharing their experiences and opinions.
S.M. - Massage Therapist
I thought the information was good. It did bring up issues I might not have thought about in certain ways.
K.R. - Massage Therapist
I really enjoyed the laid back feeling of the class.
S.Q. - Massage Therapist
The instructor made it fun. Great group topics. I did learn more information in this class. Felicia is an enthusiastic instructor.
M.T. - Massage Therapist
Valuable information that reinforces the need for continuing education.
K.R. - Massage Therapist
Very good speaker, organized. Told interesting, related stories and anecdotes.
S.S. - Massage therapist
This course shoudl be taught in high schools so both genders know the facts and have the opportunity to listen how to handle and react to situations.
B.B. - Massage Therapist
I have never looked at certain aspects of harassment this way. It was eye-opening. I love Felicia. She keeps the discussion focused and has a fun, quirky attitude.
J.R. - Massage Therapist
General Comments from Various Classes
I really enjoyed Felicia. Very informative and funny! She is very energetic and capable of keeping my attention.
The enthusiasm of the instructor (Felicia) is very motivational. She is a fun and lively presenter.
Felicia puts a personal touch on things and has a lively, realistic approach. This was an excellent class and well worth the drive.
Felicia's ethics class helped me a lot by causing me to look at myself. She made the class interesting and fun. It was great.
Felicia took a boring topic (ethics) and made it fun while being upfront and honest.
Just Breathe: Guided Meditations for Inner Peace (Audio CD)
Just Breathe is a great CD for people who need stress relief! As a massage therapist, I see a lot of people who are tied in knots. Taking some time to sit or lie quietly and listen to the guided meditations can really lower your stress level. I'll recommend this to my clients.
Laura Allen, LMBT
Author, Simple Guide to Massage Certification
Felicia's meaningful meditations and spoken words are delivered in her soft and sensuous voice, bringing about an immediate calming to the listener. She realizes that each of us has a need to take the time to sit and reflect, and to mediate with controlled breathing as a simple way to release the build-up of stress. I listen to this CD several times a week, and find it priceless as a relaxation tool. Felicia's gift in this CD is her marvelous delivery. Her gift to her listeners is a loving voice and guiding hand along the road to better health and personal fulfillment. `Just Breathe' is simply perfection from a wonderful and nurturing soul. I recommend it for everyone.
James Isley
Author of 'The Bear Hunter'
Just Breathe was a gift to me from Felicia before my recent melanoma surgery and recovery. I did not know at the time just how much her healing meditations would help me through so many rough nights, panic attacks and even an unexpected but particularly touch medication withdrawl. Felicia's voice helped me to get calm during these times and to visualize my body's cells healing and letting go of all the yuck inside of them. Thank you Felicia!
Holly Vickery
Esthetician
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